Instinct
Abstract："Dong dong", a crisp knocking sound woke me from my editing thoughts. A couple with a northwestern appearance approached me tremblingly. I instinctively closed my keyboard, thinking about how they would again complain about their medical experience. After a routine inquiry about their needs or whether they needed help, the man struggled to wave his fingers and muttered words like "pay back" in broken Chinese. I opened the computer and silently began to take notes, thinking to myself, "It must be a complaint about the treatment and a request for a refund. Well, such complaints are countless; I can just inform them clearly according to the relevant dispute resolution procedures." The man hesitated for a long time without finishing his sentence. At this point, the woman wrapped in a headscarf passed him the phone, had a brief exchange, and then handed it to me. The text on the phone left me stunned for a while.
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Publication Date：2025-07-20
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：2( 66,68 )