An investigation of nursing practices and processes and patient experiences in relation to virtual outpatient clinics in an acute care hospital-considerations for nurse managers
Elaine Harris1
Marian Hayden1
Joanna Rea1
Patricia White2
Margaret McCann3
Leona Connolly3
Catherine McCabe3
1.Naas General Hospital,Naas,Co.Kildare,W91 AE76,Ireland2.Trinity Centre for Practice and Healthcare Innovation,Trinity College Dublin,Dublin 2,Ireland3.School of Nursing and Midwifery,Trinity College Dublin,Dublin 2,Ireland
摘要：Objective:Nurse-led virtual outpatient clinics are now a familiar component of healthcare delivery across many disciplines,including cancer care,orthopedics,rheumatology,and gastroenterology.However,establishing a nurse-led virtual clinic is challenging for nursing management,particularly regarding resources.We aimed to investigate nursing practices and processes and patient experiences in relation to virtual outpatient clinics.
Methods:This was a cross-sectional,descriptive study using mixed data collection methods.Patients(n=324)from 4 specialist clinics completed the Virtual Clinics Patient Satisfaction Questionnaire(VCSQ)survey.Five Nurse Specialists participated in a focus group interview.
Results:Most participants(86.3％)reported being satisfied/very satisfied with the virtual clinics,particularly those that were nurse-led.Nurse specialists identified electronic health records(EHRs)and additional IT and administrative support as important for efficiency and effectiveness of the clinics.
Conclusions:Nurse-led virtual clinics can be an effective and efficient way to provide care to patients.Nurse managers need to ensure supportive structures are in place,for example,dedicated administrators,IT support and infrastructure,education/training,and relevant policies/procedures.The success of nurse-led virtual services requires key infrastructure to support nursing staff and sustain this service.
机标关键词：relationvirtualcareacuteclinicsconsiderationsexperienceshospital
论文发表日期：2026-03-30
在线出版日期：2026-04-03（本平台首次上网日期，不代表文献的发表时间）
页数：10( 33-42 )
英文信息